Terms of Service
Welcome to Eastern Carolina Cleaning. These terms and conditions outline the rules and regulations for the use of our services. By booking with us, you agree to these terms in full. Please read them carefully.
1. Service Scope
Eastern Carolina Cleaning provides professional residential and commercial cleaning services. The specific tasks included in your cleaning are determined by the service package selected at the time of booking. Any additional tasks outside the initial scope must be requested in advance and may incur additional charges.
2. Scheduling and Access
We strive to arrive within your scheduled window. To ensure a seamless experience, please provide clear access instructions (door codes, hidden keys, or onsite personnel). If our team is unable to enter the premises, a lockout fee may apply.
3. Pricing and Payments
Quotes are based on the estimated time and size of the premises. Payments are due upon completion of the service. We accept major credit cards and online payments via our secure booking portal. Late payments may be subject to administrative fees.
4. Cancellations and Rescheduling
We require at least 48 hours' notice for cancellations or rescheduling. Cancellations made with less than 48 hours' notice will incur a cancellation fee equivalent to 50% of the service cost. Same-day cancellations will be charged at 100%.
5. Client Responsibilities
To maximize the efficiency of our visits, we request that clients clear floors and surfaces of personal clutter and secure any household pets. We also require a temperature-controlled environment and access to water and electricity.
6. Satisfaction and Re-cleans
Your satisfaction is our priority. If you are not completely happy with an area we cleaned, please notify us within 24 hours. We will return within 48 hours to re-clean the specific area at no additional cost. No refunds are provided for completed services.
7. Damage and Liability
While we take extreme care, accidents can happen. We are fully insured. Any claims for breakage or damage must be reported within 24 hours of service. We are not responsible for pre-existing damage or wear and tear on surfaces.
8. Safety and Prohibited Items
For the safety of our staff, we do not clean biohazards (e.g., blood, waste), pests, or extreme mold. We also cannot move heavy furniture over 35 lbs. Our team members reserve the right to leave any premises they deem unsafe.
9. Website and Online Booking
Our website and online booking systems are provided for your convenience. While we aim for accuracy, we reserve the right to correct pricing errors or availability conflicts that may occur during the online booking process.
10. Privacy and Changes to Terms
We respect your privacy. Any personal data shared is used solely for service coordination. We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of the modified terms.